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We take cash, debit and credit at our physical retail location.
Yes we are open all year. Our hours and days may vary but we are open through all seasons.
To help us maintain the freshness and quality of your order, please pick up your weekly items within the designated pickup window.
Perishable items (produce, eggs, dairy, bread) must be picked up within one week of order processing
Non-perishable items may be picked up within 14 days
If your order is not collected during that time, it will be completed, as we cannot guarantee the condition of perishable goods beyond the window.
If you know you won’t be able to make your pickup, please reach out as soon as possible. Our team is here to work with you, whether that means adjusting your pickup timing or finding an alternative that supports you and reduces waste.
No. Your hive stays at our apiary with our beekeepers. You receive the hive box to paint plus updates, honey, and experiences.
Honey is harvested once per season. Your 10 to 15 × 500g jars are packed after extraction and made available for pickup, delivery or shipping.
Colony Caretakers receive between10 and 15 jars of honey per season. The exact amount depends on how well the bee yard performs that year—weather, bloom cycles, and nectar flow all play a role. No matter the season, you’ll always receive a full share of the honey your adopted hive helps produce.
As a Colony Caretaker, you receive priority access for two to select onsite experiences where you can see the bees up close. You’ll also be invited to virtual sessions hosted directly from the yard where your hive is placed, so you can stay connected no matter the location.
Yes. You can dedicate the hive to someone, personalize the box and nameplate, and share the honey and updates with them.
Our beekeepers actively manage health, pests, and winter losses. Your benefits are maintained even if we need to re-establish a colony.
Colony Caretaker is a one-year adoption. We’ll remind you when it’s time to renew for the next season.
Adoptions made between October and April are prepared right away, but the hive box and nameplate will be held until the new season begins. Bees can only be installed once the weather is safe for colony health. We’ll notify you as soon as your hive is placed in the apiary and updates begin.
Your recipient will get their personalized hive setup materials now, and their hive will be installed in spring once conditions are safe for the bees. They’ll start receiving updates as soon as their colony is active.
Yes. Backed by Bees is a working farm, and experiences run rain, shine, or snow. Guests are responsible for dressing appropriately for indoor and outdoor conditions.
Some bee-focused experiences (such as Bee Encounters, Bee Beard, and Do You Have What It Takes) require specific weather conditions for safe hive access. If conditions are unsafe, we may postpone these experiences.
Yes, cancellations made at least 7 days before your scheduled experience are eligible for a refund, minus a 10% restocking fee.
Cancellations made within 7 days of the experience and no-shows are non-refundable.
Refunds are issued to the original payment method whenever possible and may take up to 10 business days to process.
Requests for exceptions due to extenuating circumstances must be submitted in writing to info@backedbybees.com.
All exception requests are reviewed by management and are granted at their discretion. Approved exceptions are final and do not set a precedent for future requests.
If weather or safety conditions prevent hive access, we may postpone the experience.
If an experience does not meet minimum enrollment 48 hours before the session, we may cancel or consolidate the booking.
In that case, you will be offered:
No restocking or rebooking fees apply when we cancel an experience.
For safety-dependent or bee-focused experiences, guests arriving more than 15 minutes late without notice may not be admitted.
Late arrivals without prior notice are considered no-shows and are not eligible for refunds or rescheduling. Admission of late arrivals is at staff discretion.
Yes! You may transfer your spot to another individual at no additional cost, provided the request is made at least 3 days before the experience.
For safety and liability reasons, we require the replacement participant’s full name and contact email.
If your original payment method cannot be refunded, you will receive a Backed by Bees digital experience credit, valid only for future experiences (not retail purchases).
Yes. You may reschedule your booking one time only, subject to availability.
If no additional sessions of the same experience are available within that window, your remaining balance may be applied toward another Backed by Bees experience (within the same 3-month period). The rebooking fee still applies.
